We are very pleased that you have decided to come and study with us. Your Personal Tutor will be Pam Daman who will be responsible for ensuring that you stay on track and achieve your main learning goal.

The team will monitor your progress through continual assessment and review, ensuring that we support your needs and development, making your journey an enjoyable one. We do hope that you enjoy your training with us,

All Therapists/ students must comply with the Rules and Regulations set out by NBTA/Rawr Education Training Center whilst attending a course.

We do our upmost to provide a high and safe standard of training at the Centre.Please assist us in maintaining these professional standards by adhering to these rules and regulations   as they are there for your benefit as well as being compulsory for Health & Safety purposes.

Punctuality - Courses will commence promptly at the published times. The teaching time on short courses is extremely precious! We do understand that incidents occur that cannot be prevented e.g. heavy traffic, poorly children, but we would appreciate a telephone message if you are running late.

The course will start after 10.30am to help with dropping children, and to avoid the traffic.We work with you to support any difficulties you may have if it has an impact on your learning

Dress Code - Not only is always it important for a therapist to appear professional, but it is also vital that we comply with the dress code for Health & Safety issues.

All Therapists / Students should adhere to the Centre’s dress code. We may refuse students entry on the day if he/she has not complied with these rules. Shoes must be plain in black with a low heel and enclosed toe. No trainers or open sandals please, Black T shirt and Black shirt/ trousers

Personal Hygiene – Delegates must always maintain their own personal hygiene.

Jewelry - No Jewelry (including nose and tongue piercings) should be worn during the course except for a wedding band and small stud earrings. Please leave any valuables at home as the Centre cannot take any responsibility for loss or damage to students’ or clients’ personal belongings.

Training Manuals - Training manuals supplied by the Centre will be PDF Course workAnd must not be reproduced, copied, or given to any person not attending the course.All materials are the Copyright of the Centre.

Models - Students may be required to bring models during their final stage of course. We do understand that this can often be a problem due to work commitment.

Health & Safety Policy - The centre is committed to providing a safe environment and will:

Provide guidance on safe working practices for staff and delegates.
COVID-19 Regulations are in place for training only – all practical assessments will take place on each other and Booked Models from the CentreIn corporating health and safety knowledge into all activities.
Provide information, procedures and equipment for fire and emergencies.
Provide information, procedures, and equipment for accidents.Provide training and up-to-date information on health and safety to all concerned.
Promote a responsible attitude to health and safety throughout the centre.
Co-operate with others in keeping the environment safe.
Take care to avoid injury to them or others by being appropriately dressed and not misusing or causing damage to equipment, materials, or the premises.
Report any hazard to the person in charge or other responsible person immediately

Equal Opportunities Policy - The Centre is committed to ensuring equal opportunity to all Therapists / Students on all courses, all the clients of the establishment and to the staff of the Centre regardless of their role.There is a commitment to encourage every individual to realise their full potential. Training or access to assessments will not be affected by age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex, sexual orientation and intellectual ability or other relevant state.

Complaints Procedure
‍Policy Statement
The Centre is committed to providing exceptional service. However, sometimes mistakes are made. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. This complaints procedure is for people who feel dissatisfied with the service. You have a right to complain and have it investigated. The Centre aims to learn from any mistakes and the complaints procedure is seen as very important in the continuous improvement cycle.

A Quality Assurance n of the candidate’s dissatisfaction Quality assurance processes are in place within the company and are managed through the Quality Assurance Unit.

The function of Quality assurance is to ensure that the learner s journey and development is met with the correct standards of training and support, as specified by the Awarding Organisation. This is continually monitored through Internal Quality Assurance by the education provider and External Quality Assurance by the Awarding Organisation if required
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Pam Daman IQA / TutorMobile
+44 (0) 07939211488
Email - pam@rawrbeauy.co.uk